Cg771's profile

New Poster


1 Message

Tue, Jan 19, 2021 5:00 PM

Home app not working

All of a sudden my home no longer works. I can’t see my system at all I can’t arm or disarm from my mobile device. The only thing that pops up is a screen trying to get me to add devices I dont have. Batteries are good no other issues.



Regular Contributor


299 Messages

4 m ago

Did you try to log out and log back in? 

Official Employee


344 Messages

3 m ago

@Cg771 Hello, thanks for taking the time to reach out to us regarding your issues using the app from your mobile device. I am truly sorry for the delay in our response and I appreciate your time and patience. Were you able to attempt logging out of the app and logging back in and notice any changes? Also, you can delete the app and reload it as well. If you are still experiencing trouble after attempting these steps I would love to further assist you please let me know and I would be happy to get started. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here