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Visitor

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4 Messages

Friday, November 4th, 2022 5:02 PM

Closed

Home App Not Working after Android 12 System Update

My Galaxy A21 smartphone updated system software on 11/02/22 and the home app will no longer login on my phone. My tablet and wife's Iphone is working with the app fine. If I can't access the home system via my phone the security system is pointless. Even more so since you took the PC browser capability away from the users. The was a stupid move.

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Problem Solver

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770 Messages

1 year ago

Hello, and thank you for reaching out for help with our Xfinity Home app. I know how important it is to have access remotely, and will be happy to help. For clarity, did your phone provide a system update, and now the app is not working after you updated your Samsung? Or did the app update, and now the app does not work with Android 12? Since this has been noted, are you still having issues with the app?

Visitor

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4 Messages

@XfinityBrandon​ My cell phone did a system update and then the app no longer worked. I've removed and reinstalled 3 times and still not functioning.  

Official Employee

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822 Messages

Thank you very much for the clarification @user_9654c4. I would like to run through some troubleshooting steps on that app for you from here. Could you send me a direct message with the full name and complete address for your service? 

 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

Where is the direct message icon? The link failed to work. Received error 404.

Bought a new A13 Galaxy hoping the App for Xfinity Home would now work. Nope! Still useless.

Official Employee

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916 Messages

@user_9654c4 - I see that you have now sent us a Direct (private) Message, thank you. I'll be replying there shortly to start troubleshooting with you on your device(s).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 year ago

Any fixes available for this yet? Its been almost 1 year, since first post, stating there was an issue with Android 12 system.  And yet- I see no fixes! Now my "security system" is worthless unless I'm home... This is not what I am paying for, and unacceptable xfinity hasn't provided a fix or updated the app. Come on!

Visitor

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1 Message

1 year ago

So now we know that A20 works but not the A21, or the A12, or the A13.... [Edited: "Language"] ....I can tell it has something to do with the 2 step login security..... you guys need to fix this

(edited)

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