Home app closes when trying to view cameras.

I am having same issue. Since iOS 16, now on 16.1.1. My iPhone continues to work and I can use the Xfinity App, but not as good as Home App. I deleted and removed app from both devices and rebooted iPad before downloading and logging back in. Nothing helps. As soon as I click a camera to expand view, App closes.

Responses

helponemail

Visitor

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2 Messages

4 months ago

This is a constant complaint. When can we expect a solution?

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XfinityChristy

Official Employee

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427 Messages

@helponemail Thanks for reaching out via our Xfinity Forums. I don't have an estimate resolution time at this time. Have you had a chance to remove and reinstall the app?

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4 months ago

0

U

user_e4ab81

Visitor

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1 Message

4 months ago

I am having this same issue.

2

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XfinityChelseaA

Official Employee

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596 Messages

Good Morning! It looks like here we're indicating that the Xfinity Home app should be up and running, no problem now!
Can you confirm if you're still experiencing any troubles at all? We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

0

D

DutchCountry

Visitor

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2 Messages

The app still closes when I try to view the camera.

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Reply

4 months ago

0

U

user_657b75

Visitor

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2 Messages

4 months ago

I’m having the same problem here

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user_86e6c2

Visitor

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1 Message

4 months ago

Wow, having same problem and have tried same things listed above.

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XfinityEmilyB

Official Employee

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834 Messages

Welcome to our community forum, @user_86e6c2! I love being able to use the app to see my cameras so I'd be upset if this was happening. We'll stick with you until we get to the bottom of this :). What troubleshooting steps have you already tried?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

0

Xfinity Home App

RaymondB1

Home app closes when trying to view cameras.

helponemail

XfinityChristy

user_e4ab81

XfinityChelseaA

DutchCountry

user_657b75

user_86e6c2

XfinityEmilyB

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