kalmar99's profile

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1 Message

Tue, Jan 26, 2016 11:00 AM

ERROR CODE 13502

While I understand this is an Xfinity network issue, it is unacceptable just how often it happens and leaves us disconnected from our home security network.  Please get it together Comcast.

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Responses

ComcastRachelH

Official Employee

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2.3K Messages

5 y ago

Hi kalmar99 - 

 

I apologize for the frustration you are experiencing.  We are aware of an issue that was causing errors on the mobile application & subscriber portal.  We believe this issue to be resolved.  Please reach out to me if you are still experiencing these errors.  

 

Thanks!

 

Rachel

I am an Official Comcast Employee.
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