Elkinqui

New Poster

•

1 Message

Wed, Sep 28, 2016 11:00 PM

Can not view my cameras

I have been unable to view my cameras. When i log in to the app it stays my home dashboard has lost power and trouble shooting will take 4 minutes. After letting it load the app just signs me out. Very frustrating, my bill looks crazy and i can't even view my cameras when I'm not home

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

ComcastRachelH

Official Employee

•

2.3K Messages

5 y ago

Hi Elkinqui --

Thank you for reaching out to us & letting us know! We have been investigating this issue & believe the camera issues should be resolved. Can you let us know if you are still experiencing any issues?

Thanks!

Rachel

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer! tick

0

U

user_7a7308

Visitor

•

1 Message

1 m ago

Same issue. I reboot cameras and tablet and router, nothing. So frustrating.

1

0

ComcastAirelle

Official Employee

•

119 Messages

@user_7a7308

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!