Thu, Jun 22, 2017 8:00 AM
After the latest update, everytime I try to turn off a zone the app keeps crashing. I've restarted my phone and tried uninstalling and reinstalling the app but it continues to crash.
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3 y ago
We just released an update that we believe will help. Can you all please try updating and let us know if this resolves the issue?
4 y ago
Sorry for the delayed response Annie0867. Are you able to get into your XH app? Are you receiving any errors?
Hello theunknowntech! Sorry for the delayed response. Are you still experiencing this issue with your Xfinity Home app? If so please verify if you are receiving an error.
Yes, the app still crashes when I try to turn off a zone.
I have the same issue as well. The android app can arm and disarm the system, but when trying to access any zone it says "unfortunately Home has stopped." Report. OK.
And then it closes.
Have you restarted your phone? Uninstall and reinstalling the app?
Hey theunknowntech, and isaias123, can you guys verify what type of device you're using? Apple or Android?
Annie0867, What type of device are you currently using?
I have a galaxy s7, and yes, i have uninstalled and reinstalled numerous times. Even after the June 29th update and I still have the same issue.
theunknowntech, Please send me a private message by clicking on my name, "ComcastChe" then click private message me.
In the body of this message please verify the first and last name of the account holder, and the street address associated with your services. I want to take a deeper look into the back end of the account.
I have been encountering the same issue for last three days now. I have androi samsung galaxy s7 edge.
Can comcast quickly come up with a batch to fix this issue? Or is there way to downgrade to previous version for now?
Thanks and regards,