Visitor
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2 Messages
We have no voice! Xfinity Connect App retirement
The consumers who pay dearly for Xfinity services have no way to communicate to Xfinity their opinions of the discontinuation of the Connect App.
Does this discontinuation mean our Xfinity bill will decrease? I think not!
It appears they are moving backwards in progress and not listening to or meeting their customers needs.
When "stay connected" is an Xfinity motto, how is removing an app called "Xfinity Connect" a good idea? Especially when relying on it when using a mobile device?
Pure stupidity!
Responses
EG
Expert
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86.5K Messages
1 m ago
Moved here to the proper help section.
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tamtam33
Regular Visitor
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4 Messages
23 d ago
I am also very unhappy with Xfinity for retiring the Xfinity Connect App. I like it because it is easy to setup to monitor your comcast email and your get alerts when you get new mail. I know you can use other mobile email apps with comcast email, however they are not all as easy to use. When I look at all of the angry comments in the forums about the Xfinity Connect app being retired, it looks like a lot of Xfinity customers do use this app. Saying that there is not enough usage is a poor excuse for Xfinity go get rid of the app. We are all paying customers and we pay a heck of a lot of money for Xfinity services. You cannot tell me that Xfinity doesn't make enough money to maintain one little app! Once again, it feels like Xfinity doesn't care about its customers.
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user_7cc85f
Visitor
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2 Messages
21 d ago
Xfinity probably doesn’t mind that some of us will have to use Xfinity mobile data to check our email after their caring decision to dump the most used app of all their apps.
(edited)
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walletboyniac
Visitor
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7 Messages
20 d ago
To access my voicemail now, I have to go to their website, log in, navigate their user-unfriendly page to find voicemail, then click view transcription. Can they possibly make this any more inconvenient? The *99 option on the phone is ludicrous, it forces you to sit through every voicemail in its entirety. Never mind the app notified me when I had a voicemail, and I could access it away from home. My land line is now totally obsolete. Why even offer this service?
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kevin_sh
Frequent Visitor
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28 Messages
18 d ago
I notice they keep closing the post about this subject. I hope the right people see that this was a very stupid decision. I am 100% sure that even the moderators on here agree.
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