wilson1313's profile
wilson1313
Expressive Exchange
Conversation Starter
Conversationalist

Frequent Visitor

 • 

20 Messages

Thu, Oct 29, 2020 4:00 PM

Voice2Go provisioning issue

I have a note on my phone number that says to contact customer service since "there seems to be a provisioning error"
Can someone please fix this without spending hours on the phone

Responses

wilson1313

Frequent Visitor

 • 

20 Messages

6 m ago

No one knows anything. I have called 3 times to customer service to no avail. Can one of the comcast folks pm me to create a ticket so tier 2 can fix this
wilson1313

Frequent Visitor

 • 

20 Messages

6 m ago

Finally got a trouble ticket on 11/6. Told someone would call me back. No call. Called today...ticket closed as resolved. Reopened ticket after 45 minutes of explaining to the rep that he could not fix the issue and it had to be escalated. So now I wait for tier 2 supposedly to call me back. Maybe one of the comcast reps can facilitate

New to the Community?

Start Here