Retiring Xfinity Connect app

I put Outlook app on my phone and tablet and its great for email. Has notification and other useful settings. I have been using it for a while now to get used to it before Comcast kills Connect and so far so good. It doesn't load quite as fast as the Connect app but works great and syncs with my Outlook 2016 email client on my desktop.

This app does make checking e-mails quick and easy.  Going through the browser to check e-mails on my phone is timely and not user friendly for checking on trash and sent e-mails--in fact, pretty impossible.

Please start a "bring back the Xfinity Connect app" campaign!

This is terrible comcast connect worked just fine to check my email on my phone.  Another bad idea Xfinity. Makes me want to change services even more. Always something with comcast service that is bad for the customer. That's why you will never get my mobile service. 

And good luck with calling them to discuss retirement of this app.  I can't get through.  And I've tried a "chat" with a robot...haha...THAT didn't work well!

Like so many others have said, using a standalone email client doesn't work for me.  As someone that has used the Connect app for many, many years, I have a lot of folders that I use regularly.  Configuring an email client like Outlook doesn't access those folders.  Using the web based email they recommend doesn't notify of new mail.  I do have Outlook on my phone but its locked down by my work email, and I can't add another account, even if I wanted too.

With so many people replying here, I find it hard to believe that Xfinity can stand by it's comment that "so few use this", and then saying it's important to stay connected, yet take away the ability to do so?  The almost $200 a month I pay Xfinity should give me the ability to access all my email, and notify me when I receive a new email.

Come on Xfinity... please listen to your customers!!

I called today and got nowhere.  I was told to use the internet Xfinity connect.  I used google chrome and found the app then I added it to the home screen on my phone.  It seems to work with my user id and password saved in Chrome.  So I guess that is what they are suggesting.  I have a Samsung Galaxy so I also added the email from Samsung on my phone home page to see which one I prefer to use.  Comcast cost getting higher and delivering less service.  It is a pain for older adults like me.  Thank goodness that tech stuff isn't very difficult for me but other senior citizens it a real pain.  Sad 

COMCAST is retiring the one Xfinity service absolutely works . I’m done! I will be moving my service.

I agree. How will I be able to place a call using Xfinity voice number when I'm not home without Voice2go? They just want you to sign up for their mobile plan. Has nothing to do with people not wanting the existing service, it's simply milking the customers for more $!

Response to Comcast Useless Forum Support : 

As I stated, Voice2Go is a useful feature for me.  I am often in Asian countries for 3 to 9 month periods.  I still paid my Comcast bills for my house/cat sitter during those times, only to return and find so many features or channels I liked were gone.  You cannot fix this.  I was lazy so many years but now I know I don't need anything Comcast offers.  I have already sent inquiries to several internet companies.  My cell company, AT&T, also offers a 25% discount on services through my employer.  It will be strange for a while but I hope I can later tell Comcast customers my positive experience.  "Cut-the-Cord"!

I am also extremely disappointed.  They cancelled the texting feature last year just as the pandemic started too.  So we keep getting less, they are Obviously not concerned about us keeping connected.  I still have not found a way to get the emails into another app yet.  Such a bother. 

I am also very very unhappy about the app going away.  Last year they eliminated the texting feature too just as the pandemic hit. They are obviously not concerned about keeping us connected or as customers. I still have not found an app to move to yet. Such a bother.  Tried to get some help, but after an hour on the chat, made no progress. 

I am angry.  I use Xfinity Connect every day, for:  email, voicemail, call log, to manage landline calls when I’m nowhere near my home phone.  With a single app!  It was instrumental in aiding my 101-year old mother before she passed away.

Do I feel like a valued customer?

No, I do not.

-jw

Terrible decision by Xfinity to eliminate the App and not replace it with something just as convenient & user friendly for their customers. The Xfinity Connect app is great to use by customers for not only email but also to see and hear voicemail messages from our “Xfinity” land line. Having to log in every time is a big step backwards for Xfinity’s commitment to make things better for their customers.So much for staying connected

Retiring this app is a horrible idea! I agree that the app always crashes,  but it is the easiest way to check email on mobile devices. Going through the web is cumbersome, and is NOT optimized for mobile devices. Using Outlook or another email app makes it harder to manage the mailboxes,  deleting from Outlook doesn't delete from the Xfinity server,  so you have to manage it on both places.

STUPID MOVE, COMCAST. Everyone uses a mobile device now,  and you are going BACKWARDS! 

STEP UP AND FIX THE APL SO IT IS USABLE! 

Ridiculous to retire this app. Replace convenience with less convenience? I feel that we are going backwards in time.