Tourglide1's profile

Frequent Visitor

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19 Messages

Sat, Apr 17, 2021 6:05 PM

Closed

No more Android app for email?

I may have put this in the wrong forum before, so I'll ask it here also.

Before I go on a tirade, let me make sure I understand this correctly. I usually use a real PC with multiple large monitors and a real email app. But occasionally I may need to use my android phone to check my Xfinity email.

I had the Xfinity app on my home screen, I just tapped it and checked my email. But I guess now I will need to open CHROME and find a favorites that I set for the Xfinity connect website?

Again

Expert

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27.7K Messages

1 y ago

@Tourglide1 You can use any email app for Android to check your Xfinity email.  It just won't have the ability to check for landline voice messages or making landline calls.  Head to the Play store on your phone to find an email app you like or use the app that came with your phone.

Visitor

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1 Message

1 y ago

I am trying to setup new email app since the other expired. I'm in manuel setup with the email app that came with my android phone but there are no directions. Help!!

tomg88

Regular Visitor

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9 Messages

For most apps you just put in your email address and password then it sets itself up.  

Official Employee

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1.1K Messages

I can understand the frustration if you are running into errors with setting up your Xfinity email with a third party client. This link will provide you the instructions on how to set it up if it isn't a plug and play email client: https://comca.st/2QlSWBW. You are also able to still access your Xfinity email directly from our https://comca.st/3awwnBw website as well! I hope this information is helpful.

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Visitor

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2 Messages

No, it doesn’t help at all. Did Comcast do a survey before removing the app? No, they didn’t. We want the app back...period.

andyross

Gold Problem Solver

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7.4K Messages

1 y ago

You can use Gmail to add an account. Just type in your email address and password, and that's it. You can also use Outlook and many others. Most are just plug-and-play. They recognize "comcast.net" and will select the proper servers and settings.

Regular Visitor

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5 Messages

Removed my old comment. I am O.K. with the gmail app. Using only Android, I realized the old Comcast email app was actually similar to the gmail app.

(edited)

Tourglide1

Frequent Visitor

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19 Messages

1 y ago

I pay over $200 a month to Xfinity, but I’m now supposed to rely on Google for getting my email? That’s ridiculous. So much for customer support.

Visitor

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1 Message

1 y ago

Getting rid off the apps has got to be most ignorant thing you have ever done for your customers. 

Visitor

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1 Message

1 y ago

Obviously, this is not about convenience for the customer. I wonder , did they consider asking us how this change would affect us each day. And not offering any easy solution for accessing our email accounts. 

Again

Expert

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27.7K Messages

@Dhdeb96 you can use any email app you'd like on your phone, and you may even have one on your phone already.  Just go to the app store that corresponds to your phone brand.

IMHO, customers are always complaining about lack of control of how they are able to access this or that.  Comcast just gave customers an alternate way to handle their email.  And FWIW, if you didn't use the Voice2Go part of the app, you could have been using any email app you wanted anyway.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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2 Messages

1 y ago

What are you all doing and why? Why discontinue the email app? Why? If anything you should be updating it. 

This is so ridiculous! Comcast is not cheap at all, the very least you can do is provide some customer services like...

re integrating the app. 

Who do we speak to or where do we write ‘cause I don’t want to use a third party, and I have several goggle accounts, I’d like to keep them separate. 

Ugh......

Visitor

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1 Message

1 y ago

I too am extremely disappointed that the xfinity email app for android has been discontinued. I used it often when travelling and found it very useful. This is a great example of the deterioration of improving customer experience. I know there is a huge customer base that found this app convenient and I'd like to know how we can convince comcast to bring it back.

Official Employee

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639 Messages

Hi @user_0e1109! I am sorry for any frustrations you have experienced with the retirement of our Connect app. You are still able to any email app you would like to on your phone. You are also able to access your Xfinity email directly from our https://comca.st/3awwnBw website as well. Hope this helps you out! Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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2 Messages

The problem I have with creating a Chrome link to my Comcast box is that in the settings for scanning for email, there is no option for manual and it's draining my battery. I have to force stop Chrome and it just reactivates itself so this is just stupid!! We need an Comcast email app!

Again

Expert

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27.7K Messages

@squintsmom

You can use any email app you'd like.  You don't have to use the link using Chrome.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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