U

Visitor

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1 Message

Tue, Nov 2, 2021 9:00 PM

Closed

My folders disappeared on the iPad

My folders disappeared in the ipad

Again

Expert

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27.7K Messages

9 m ago

The Xfinity Connect mobile app was retired in April 2021.  If you're trying to access your email using that, you won't be able to.

Are you accessing your email another way or through a different email app?

Visitor

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2 Messages

9 m ago

I am unable to access my folders on my Comcast.net website.  Will not open open. I need info in folders?  Help please?

Official Employee

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3.2K Messages

Hi, Joy213. Thanks for posting! We can help you get to the bottom of your concerns with your email folders. We do have a few more questions for you. Each time you go to access your Comcast email from the iPad, are you opening Safari and going to this website each and every time: https://comca.st/3HckH5I?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Yes I’m in Safari when I open my email 

Official Employee

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667 Messages

Hi, @user_21da9a! Thanks for visiting XFINITY over our forums page for help with email concern. I am sorry to learn that your folders disappeared for you as well. We definately understand how important it is to access those emails. We have a team of expert specialists who are here to help with solutions for email concerns such as this. Thank you for patiently waiting for a resposne. Let's get this fixed. Can you tell me if you have tried another device or another browser to see if experience the same issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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