Sat, Nov 9, 2019 2:00 PM
1 y ago
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I found that you can download and view the attachment. What a hassle!
I have the same problem. It's very hard to find solutions here at xfinity.
Yep, same issue. It's not ios13 though. Downloading to photos and playing them is fine. It's the xfinity mail app as far as I can tell.
another recent thing I've noticed about the mail app is if you leave it open and go do something else for a while and you come back to it, it often won't download the mail, you can see the subject and header, you have to close and restart it.
This was a known bug in iOS 13. They tried a new method for managing the device's memory, but it just ended up killing apps that were running in the background.