RobinRS's profile

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Wed, Jan 22, 2020 3:00 PM

Folders

How do I create a new folder on my for email on my ipad?

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jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@RobinRS wrote:

How do I create a new folder on my for email on my ipad?


I don't see a way using the Xfinity Connect mobile app on my iPad, but going to MyXfinity.com and clicking on the envelope icon will take you to the Xfinity Connect web access or directly using https://xfinityconnect.email.comcast.net/.  There you can create new folders.  I'm not sure if/when these get populated to the mobile app for access.  After logging out of the Xfinity Connect mobile app on my iPad and logging back in, the new test folders I created still don't show up.  I'm not ready to uninstall/re-install the mobile app yet.  Maybe an agent or more knowledgeable user will chime in here.

UPDATE:  After creating the new folders on the web site, on the iPad TOUCH AND PULL DOWN THE FOLDERS and RELEASE TO REFRESH.  Then my new folders showed up.  That does the trick without logging out/in or uninstalling/re-installing.

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