tdsgirl1's profile

New Poster


1 Message

Sat, Sep 28, 2019 11:00 AM



I am getting a message when I try to check my email.

”retrieving account info”

What does this mean, how can I make it go away?  And, I’m not receiving emails like I normally do, today.  Please help!  Thanks!

This conversation is no longer open for comments or replies and is no longer visible to community members.



Official Employee


1K Messages

2 y ago

Hello, thank you for reaching out, if you still need assistance please feel free to create another post and we will assist.


Thank you

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here