Sm-mail's profile

New Poster

 • 

1 Message

Sun, Nov 8, 2020 2:00 PM

Email not loading (Xfinity Connect app on iPhone)

I keep thinking this will be fixed soon, but it’s been months now that my Comcast email is either slow to load, freezes, or won’t load at all. Lately I also can’t reply or forward emails. The app is on an iPhone 7 iOS 13.6.1. This has been going on for nearly a year & has persisted through multiple iOS updates. I’ve logged off & back on. I’ve uninstalled & reinstalled the app. No change. I’ve seen others post about similar issues & Comcast says to start a new post. So here I go. Anyone had any luck?

Responses

New Poster

 • 

1 Message

10 m ago

Having same issue

New Poster

 • 

1 Message

10 m ago

I’ve been having the same issue. I’ve been trying to learn patience, but it often takes 60-90 seconds to load and “un-freeze” so that I can scroll and view my email. Instead, I’m gradually moving accounts and subscriptions over to a Gmail account, which loads and refreshes in 1-2 seconds. I wish Comcast/Xfinity would correct this, but it’s been like this for so long that I don’t give it much hope.

New Poster

 • 

1 Message

9 m ago

Same issue here
Cant see my old emails...and cant get to them...I NEED to see them
This is crazy
Anyone???
Know whats going on

Visitor

 • 

1 Message

6 m ago

Comcast phone rep said it was my IPhone 7 (update 14.4.1) phone having issues. Basically told me there’s no issue. Funny, I have no problem with other websites. 
GMAIL LOADS LIKE LIGHTNING!

☑️I am sending more to my GMAIL if Comcast / Xfinity can see this comment.

New Poster

 • 

4 Messages

2 m ago

I've had that problem for years.  I've called tech support and they don't have an answer.  JUST GET USED TO IT OR GO TO GMAIL or OUTLOOK...NO PROBLEM WITH EITHER.

Again

Expert

 • 

26.4K Messages

@dougly 

Not to mention the Xfinity Connect app was retired April 20th, 2021.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

New to the Community?

Start Here