jsa0916's profile

New Poster

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1 Message

Thu, Dec 24, 2020 12:00 PM

Email access is blocked, saying that I'm not subscribed.

On my phone using the Xfinity Connect app, it tells me that we don't have a subscription to Xfinity and won't let me access my email. We do, however, have a subscription and my mother is an employee of Comcast. My email loads fine on my computer and on hers, but I'm being denied on my phone. Can anyone help me out here?


EDIT: The web version works on my phone, but the app doesn't and I need the app for notifications.

Responses

New Poster

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1 Message

4 m ago

I have the same issue, did you ever get this corrected?

Thanks
ComcastMichele

Official Employee

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343 Messages

3 m ago

@aavaav Thanks for taking the time to reach out to us regarding the email issue with the app. Are you able to access email through the Xfinity Connect app? information on that app can be found here https://comca.st/3qVPGdj. If you are using an email client This link will help you to ensure that the settings are correct so that you can correctly access your email through an email client app https://comca.st/3iQT5ao. Please let me know if this helps at all. 

I am an Official Comcast Employee.
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