dastaggs's profile

Regular Visitor

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1 Message

Tue, Jan 21, 2020 4:00 PM

Dropping Xfinity Connect texting March 2020

So, when you get too embarrassed , you just drop services, huh?

 

Pathetic.

 

Responses

Bumkitty

Contributor

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32 Messages

1 y ago

@kge1 interesting -- I do not get that choice in my drop down box for "Phone Issues" on Safari 13.0.5

My choices:

1.  --  [not a viable choice]

2. Unwanted Calls

3. Faxes

 

I'll switch computers/browsers in a bit

I'm with you -- complain!

 

 

Bumkitty

Contributor

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32 Messages

1 y ago

@kge1 right -- it forces you to have a cell phone number.

 

As I said before, I believe Comcast wants to promote their own cell service -- the Connect app messaging feature cuts into that -- although my guess is minimally.

 

If this is indeed their motivation, or if they have decided Comcast Voice Messaging is too costly to maintain, then stop promoting "Triple Play".

Frequent Visitor

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8 Messages

1 y ago

I am sorry to see it go but when one door closes another opens.  I have downloaded google voice.  It is working perfectly.  I can not wait until my contract is over with comcast.  I have been a direct pay customer for over 39 years.  My direct payment out of my checking account each month is $193.00.  I feel I am being robbed each month.  Contract gave me TMC and texting - taken away - no adjustment to payment.  What a gig they have going.  I am expecially distraught for my fellow hijacked customers that we are unable to text when we are experiencing a world wide panadomic!!! When profits are more important than the peace of mind of a disabled American, my only satisfaction will occurr when my contact expires.  Thanks for the memories!

Regular Visitor

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2 Messages

1 y ago

I also am a 29 year customer with comcast very displease that they have taken text messages away I was very happy with text messaging service along with my landline phone
Bumkitty

Contributor

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32 Messages

1 y ago

@kge1 Bravo to you.  All your points well taken.  Thank you for writing this insightful criticism.

 

I hesitate to use the Google Voice feature -- it's bulky, inconvenient, and dare I say, even more intrusive that Comcast could ever dream possible.

 

I have experienced ATT -- service is shoddy on a good day.  Everyone in my area was told BY ATT to use the Comcast internet service since the ATT hub is so far away (from us).  ATT internet service is terrible and totally unreliable, particularly if you WFH.  

 

Been with Comcast 35+ years -- bundled Internet & Digital Voice as soon as they became available.

Never ceases to amaze me how management ignores their customers VOICES.

And yet, in my experience, the techs & CS staff are stellar.

 

@ComcastJesse Reading this??  Totally worth your while to comprehend this situation and make an attempt at forwarding the @kge1  message -- indeed, ALL these messages -- to the upper echelon.

 

 

 

TerriB

Contributor

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3K Messages

1 y ago


@kge1 wrote:

@TerriB 
Strange they want to send customers elsewhere, isn't it? Please read my recent FCC complaint post regarding all this.


 I read your FCC complaint as soon as I got notification that it was posted. It was so well done. I am headed to do the same thing . They get so much but if enough of us do a complaint maybe it will get some attention. I still can't believe that Comcast didn't at least defer the 'ax' until the pandemic was over.

 

TerriB

Contributor

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3K Messages

1 y ago


@kge1 wrote:

@TerriB 
Yes, the only way to text is using their web site or app, which they now have disconnected. Xfinity Voice home phone is a VoIP service routed over the Internet.


I used the texting feature from my desktop a lot. It was nice to not have to turn on cell phone everytime I wanted to send a short text since I don't leave my phone on at home and I am home most of the time...retired.  When I got Xfinity Digital Voice landline I was told it was no longer VoIP but broadband digital over my existing cable connection. ..oh well...it works seamlessly and clear as a bell. Have had it for years.  

When I went to explore what Google Voice was all about  I found that I already had it as part of my  android Google services. I just had to pick a phone number and do a few things....I am impressed so far and of course I can use it on my android tablet too.

Comcast did customers a great dis-service especially during a pandemic when they were committed to keeping people connected. Shame on them in so many ways for something that probably cost them nothing.

TerriB

Contributor

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3K Messages

1 y ago


@kge1 wrote:

@Bumkitty 

Yes, we are 20 year comcast customers (seniority, or being a senior either, apparently doesn't count for anything). Comcast has always been difficult to deal with (but the field techs are personable and excellent!). This is the problem with mega-corporations that have monopolies. I'm sure you are aware they also own NBC Universal (movies, TV network, cable channels, production studios, etc).


--

 

We are senior citizens and have been their customers even before it was called Comcast....over 35 yrs.  We were on a waiting list to get service  as they extended their access as we don't live in a development and had to have our very own drop.  We only have one other choice....FIOS.  I have been happy with Comcast service with rare outages and I mean rare but losing features that were so useful is really becoming a sore point for the $200 we pay every month. They increase programming for certain segments of the population, remove premium channels we love and don't lower the bill, take away  beloved cable channels. On the X1 platform they removed many well loved and well used features and no matter how we complained or to whom....nothing ever happened.  Even when features break  with updates to the system and it has happened more than once they don't seem to have any desire to fix it in a timely manner. We can't even get the Comcast employee reps to acknowledge our issues or reach out  on the forums in our behalf anymore.

I have a real bone to pick that goes nowhere. I have not been able to see my blocked number list in 6 months. It was escalated by a Comcast Rep but I can't even get that person to respond to my PMs any more...crickets. No one wants to fix what should be  simple. It happened twice before and took weeks to fix at Tier 3. I can't manage my blocked numbers without being able to see them. They told me on Tier one to do on the phone one at a time...OMG...REALLY?  Its so very frustrating.

TerriB

Contributor

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3K Messages

1 y ago


@kge1 wrote:

@TerriB 

We are paying over $300/month (including prem channels + netflix)! Again, appears to give you no weight as a customer.
If this text issue does not get resolved we will be dropping phone service and going elsewhere--why pay for a truncated service?

Regarding blocking numbers, do you use free nomorobo.com ? We've always gotten tons of spam calls from the beggining but nomorobo reallys works to block most of them.

----

We have top tier triple play and are under a 2 yr promotion for $200 with all the premiums except the ones they took away like Showtime (GRRR!) and of course we  get Netflix for free like you do. It expires soon so we will be in the $300 range with you!

 

Nomorerobo didn't work well for us actually. I forget why but something we didn't like about it.  There is absolutely zero reason why I should not be able to see my  blocked list for over 6 months and be completely ignored by the Comcast rep that was helping me and kept telling to hang in there. I have PM'd several times  to the  thread we started but no response. That is just plain rude.


 

New Poster

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1 Message

1 y ago

The Text option on the Xfinity Connect website is no longer available to be able to download my text messages.  Where can I obtain these from an archive? @ComcastJessie 

TerriB

Contributor

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3K Messages

1 y ago

NV52........This has been discussed on the forums and here is the official link describing how to download BUT I just checked mine and the text menu  tab is gone and so are my old text messages so looks like you are out of luck. Guessing the download had to be done before they removed the feature. Sorry!

https://www.xfinity.com/support/articles/xfinity-voice-text-messaging-feature-retirement

Frequent Visitor

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5 Messages

1 y ago

I am ready to drop Xfinity VoIP tel service because SMS was very useful to me (outside of cellphone service.) Up until now it came bundled with my internet service which I had to get from Comcast because no one else offers widband service in my area.  But now that 5G is here, I have alternatives.  I can cut my bill down to 1/2 of what Comcast charges me and get everything I need plus infinite portability.

Frequent Visitor

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5 Messages

1 y ago

All alternatives require giving out two numbers, one for voice and one for SMS via a cellphone service. And the phone service is likely to charge per message. And you run into all kinds of problems when you are traveling outside the US.
TerriB

Contributor

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3K Messages

1 y ago


@Don_M1 wrote:
I am ready to drop Verizon VoIP tel service. There are alternatives, especially on 5G.

I don't understand......this is a Comcast forum and Comcast has its own digital voice . Not trying to be snippy but what does Verizon VoIP have to do with Comcast?

 

 

Frequent Visitor

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5 Messages

1 y ago

 Xfinity VoIP... Dropping it because they withdrew SMS service and to add insult to injury, in the same month they raised my bill by some $25. Ridiculous!  I was stuck with Xfinity VoIP because it was bundled with my Internet service --for which I had no alternatives in my area.  But with 5G Internet service on the way, I can get out of Xfinity entirely.


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