Sat, Feb 27, 2021 9:00 AM
1 m ago
3 m ago
Hello, @FredericoDoran. Thank you for posting in the forum. I'm sorry you may be looking to close your account and delete your information online. There are few steps needed to ensure we process the request, so it's best to work with an agent to finalize your order. Please send me a private message and include your first and last name, so I can assist you. To send me a Private Message, please click my name “ComcastVianney” and click “Send a message."
I would also like to delete my account and data, but can't find where to send a private message after I click on your name. Assistance would be much appreciated.
Hello @user_48bce6, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and would hate to see you leave, but my team can assist. To now send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.