FredericoDoran's profile

New Poster

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1 Message

Sat, Feb 27, 2021 9:00 AM

Delete account

How was impossible delete or close the account on this app! I expend 8 hours to try to find any option for that and it is just impossible! Someone can help me?

Responses

ComcastVianney

Official Employee

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152 Messages

3 m ago

Hello, @FredericoDoran. Thank you for posting in the forum. I'm sorry you may be looking to close your account and delete your information online. There are few steps needed to ensure we process the request, so it's best to work with an agent to finalize your order. Please send me a private message and include your first and last name, so I can assist you. To send me a Private Message, please click my name “ComcastVianney” and click “Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

I would also like to delete my account and data, but can't find where to send a private message after I click on your name. Assistance would be much appreciated.

ComcastAmira

Official Employee

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2.3K Messages

Hello @user_48bce6, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and would hate to see you leave, but my team can assist. To now send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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