Frequent Visitor
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8 Messages
Complaint about Xfinity doing Away With the Texting Feature March 2020
Xfinity is not customer user friendly at all. They never ask first. I use the texting feature faithfully. I was actually one of the people years ago requesting it because people kept texting my landline and I wasn't getting any notifications, nor were they getting any error messages. This feature is one of the reasons why I was telling people about Xfinity. I said even though their services are high, the texting feature along with getting a voice transcript is what I used the most. I really need this feature.
Responses
mathtekno
New Poster
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3 Messages
1 y ago
I totally agree. The texting feature has really saved my bacon on numerous occasions where nothing else was going to get the job done. It's a shame that they are being so high-handed and without even an explanation.
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eggted
New Poster
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7 Messages
1 y ago
I called 215-286-1700, Comcast corporate office and complained about losing the texting feature. He said if they hear from enough people, they might opt to reverse their decision.
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LCWATER
Frequent Visitor
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8 Messages
1 y ago
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