Vlb426's profile

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1 Message

Thu, Dec 31, 2020 12:00 PM

Choosing correct account for connect app

I have two Comcast accounts tied to my email, one from my parents and one for my own house. When I downloaded the connect app I unable to see the voice options and it says this is not a feature of my plan. It is a feature of my personal house account but I dont see a way to change which account it is referencing. I had the same issue with the home app but was able to change which account it chose. Is there a way to make an account primary?

Responses

ComcastRob

Official Employee

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276 Messages

5 m ago

@Vlb426

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

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