user_28075b's profile

10 Messages

Wednesday, October 11th, 2023 12:10 AM

Forum- customer support and resolution-Comcast/Xfinity/ACP/Internet Essentials

At one point I was frustrated, that changed quickly. Most often times forums are filled with complaints and I wanted to acknowledge several individuals that were not only prompt at resolving my concerns but more importantly genuine, and compassionate. The Office of Tom Karinshak and their team I give 5⭐️ to Joabert V. , Laica B. and Paul J. This was back in August 2023 when my account was having issues and had a disconnect. Recognize John G. Chat support. Comcast was outstanding today, 👏 Autumn H [Edited: "Personal Information"] made sure to have all the information, uploading information to switch to Internet Essentials and instead of transferring me to Internet Essentials she communicated with them my concerns so I wouldn't have to repeat myself. Not only that I was able to reach out through email afterwards to her directly which gave me a peace of mind. GREAT JOB! That is an experience everyone should have the opportunity to reflect upon. Thank you for all the support from start to finish. You rock. 



102.9K Messages

5 months ago

Moved here to the Xfinity Compliments section.

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