Visitor
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1 Message
AI agents on the phone now?
I post this only as a method of feedback.
I'm fairly confident I spoke with a robot when I had to cancel service at one of my residences. If the agent wasn't a computer, then the translation service being used was awful.
It was like nails on a chalkboard having to wait and listen and repeat.
Please stop doing this.
XfinityAmira
Official Employee
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4.9K Messages
2 hours ago
Hi user_acv4vt! Thanks for taking the time to share this feedback with us on our Xfinity Forum. I am sorry to hear your cancellation process did not go well, and we're sorry to hear we have lost you as a customer. We will be sure to get this feedback passed along. In the meantime, please let us know if we can be of any other support. We're here to help!
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