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user_2dmkjo
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05/30/2026 4:19 AM

Xfinity app

Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.

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2 months ago

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Expert

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120.6K Messages

3 months ago

Concern moved here to the Xfinity App help section for assistance.

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user_2dmkjo

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3 Messages

This is question is not public? How do I go about making sure it is?

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3 months ago

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BruceW

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27.6K Messages

This is question is not public? ...

It is actually. The poorly worded "post publicly" advice in Expert and Employee signature blocks is not directed at you. It appears in all messages they post, and is intended to discourage customers from sending a Private message before they are asked to do so. They should have come up with more reasonable wording for that message YEARS ago. 

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3 months ago

user_32grpb

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5 Messages

3 months ago

I have the same issue as well. Hoping for a solution that doesn't require me to get a new phone. 

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XfinityAldrik

Official Employee

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2.7K Messages

3 months ago

Thank you for reaching out to us @user_2dmkjo! I use the Xfinity app to check my video doorbell practically every day. I completely understand how important this is. Could you please confirm the current Android OS installed on your phone?

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user_2dmkjo

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3 Messages

I have an Android 11 apparently

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3 months ago

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XfinityJustinC

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@user_32grpb thank you for confirming you're on Android 11. I found this helpful document on our website regarding the Xfinity App requirements: https://www.xfinity.com/support/articles/using-xfinity-app

It does mention it works with Android 10 or later operating systems, but doesn't work with Windows or Amazon phones.

- What type of mobile device are you using? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

user_5eu2pt

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2 Messages

Moto g power with Android 11

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3 months ago

user_32grpb

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5 Messages

@user_5eu2pt​  did that work for you? 

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3 months ago

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user_5eu2pt

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2 Messages

No. Xfinity app no longer works with moto g power phone as of June 1, 2026

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3 months ago

camp2

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1 Message

3 months ago

Same here, using android 10 on phone. app says to update. google store says no longer compatible. Had to uninstall, phone says app causing crashes.

(edited)

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user_yt2oj4

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6 Messages

3 months ago

I am having same issue today. It says my phone is not compatible and unable to use the app anymore. My phone is BLU BOLD N2 with android version 11.

Please do something to fix the issue.

12

XfinityShawn

Official Employee

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2.6K Messages

@user_yt2oj4 Are you having similar issues with other apps? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_yt2oj4

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6 Messages

No. I am able to access all other apps without any issues.

Request you to please look into this.

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3 months ago

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XfinityShawn

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2.6K Messages

 

user_yt2oj4 Your phone's hardware, region, or Android OS version does not meet the developer's specific requirements. That's why you're receiving that message. Is your phone currently updated? If not, can you please check to see if your phone has an update that's needed? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_yt2oj4

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My phone is updated with latest Android version and working perfectly. It is not my phone issue, it is the Xfinity Android issue where it can be fixed.

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3 months ago

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XfinityJeff

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1.2K Messages

Thank you for the information @user_yt2oj4. Have you tried deleting the app and downloading it again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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Dr01083

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3 Messages

3 months ago

Same issue here. Using moto g and also Samsung galaxy tablet, both running android 11.

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user_lhu5tu

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1 Message

3 months ago

It seems there's an issue with Android 11 because my galaxy a20 cant download the app either right now on the store . Every other app works . I've always been able to download the app in the past before June 

(edited)

1

XfinityJanelle

Official Employee

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2.4K Messages

Hi @user_lhu5tu Thank you for reaching out, The Xfinity app has been updated, and now requires the Android 12 operating system or higher. In the Google Play Store if you locate the app and click "about this app" it will detail the required operating system.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_32grpb

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5 Messages

3 months ago

Yes, it looks like our devices will have to have the Android system later than 11. 

When I called they tried and still not able to redownload the app. 

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BruceW

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27.6K Messages

3 months ago

Comcast/Xfinity finally came clean in https://forums.xfinity.com/conversations/xfinity-app/no-longer-compatible/6a21e4b2052cec7ac37ba668?commentId=6a21f8e0adf0282a75682cc0&replyId=6a22f3459c2bb2117e3cf6a9:

"... The Xfinity app has been updated, and now requires the Android 12 ...".

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user_32grpb

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@BruceW​  yep. Crazy they didn't know this before they did it and hopefully they just they start know as well. 

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3 months ago

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BruceW

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3 months ago

"... The Xfinity app has been updated, and now requires the Android 12 ...".

Oh dear. https://www.xfinity.com/support/articles/using-xfinity-app says "Works with Android (10.0 or later)". Yeah, MUCH later! 

C'mon Comcast/Xfinity. Do better!

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user_kn3d2p

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1 Message

3 months ago

I am having the same problem. I have Android 10 and it supposed to be compatible.

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user_dibalu

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1 Message

2 months ago

For two years and now my stylo 6 android version 10, don't want to work so do I have to change browsers... You know Xfinity can lose customers 

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XfinityJeff

Official Employee

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1.2K Messages

Good morning @user_dibalu, I hope this message finds you well. The Xfinity app does now require Android version 12 or higher, I do apologize for the inconvenience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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