Xfinity app

Hello, for over 3 months now I’ve been unable to view my home network, connected devices, to be able to test my network (it does not show it), see my speeds, restart, etc. I believe this occurred when xfinity tech installed a new modem. The modem has been rebooted, the app uninstalled and reinstalled.

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XfinityThomasA

Official Employee

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3.4K Messages

6 months ago

SpecK1 - Thank you for reaching out to us here for help and for sharing the troubleshooting steps you've tried already. You've reached the right place! Let's troubleshoot this issue together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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SpecK1

Regular Visitor

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21 Messages

@XfinityThomasA

Thank you so much. Someone from the advanced team called me and resolved my issue. When the tech installed the new modem it wasn’t set up correctly and wasn’t communicating with the app. Thanks again!

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6 months ago

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XfinityThomasA

Official Employee

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3.4K Messages

SpecK1 - I appricate your letting me know this has been resolved, thank you. If anything more does come up I hope you'd conintue to reach out to us here for support. Thank you for choosing Xfinity and take care!

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6 months ago

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