Xfinity app is HORRIBLE

Hello, am I the only one that has nothing but trouble with Xfinity app trying to watch anything on the app! Constant buffering (I pay for top Xfinity internet also) typically I get one day to use but never two without having to reset the Apple TV. No other apps buffer or lock up or just don’t load any data 50% of the time. Largest waste of $350 a month. If I could I would switch to YouTube TV today!

Responses

Oldest First

Selected Oldest First

XfinityEricB

Official Employee

•

3.3K Messages

5 months ago

user_bm16aThanks for reaching out for help with the app streaming issue you are having on your TV. I can understand that would be very frustrating when trying to enjoy your service, and I would be happy to help with getting this resolved. Have you done an uninstall, and reinstall of the app lately to see if the app is as up to date as possible on the TV?

4

0

tog19

Visitor

•

2 Messages

Worst streaming app ever. I have to reload at least weekly.

Like

Reply

4 months ago

0

XfinityMartyR

Official Employee

•

3.3K Messages

tog19 Do you get error messages or codes in the Xfinity Stream app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 months ago

0

U

user_ydz8zu

Visitor

•

1 Message

I want to upgrade to premium package and I keep getting Xfinity is available in your area

Like

Reply

4 months ago

0

XfinityBradM

Official Employee

•

1.4K Messages

@user_ydz8zu Our team can assist with making changes to accounts. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 months ago

0

U

user_6gpdhk

Visitor

•

2 Messages

19 hours ago

It’s getting worse—especially in the morning work hours (8-9PST) and noontime. It’s been a

daily event.

0

U

user_6gpdhk

Visitor

•

2 Messages

2 hours ago

It's not only horrible--it's PREDICTABLY horrible. I can set my watch to it--EVERY MORNING, 8-9PST, it's down. It's intentional. They must be manipulating rates/accounts to capitalize on other customers. Mark my words: a class-action suit is on the horizon.

0

Xfinity App

user_bm16a

Xfinity app is HORRIBLE

XfinityEricB

tog19

XfinityMartyR

user_ydz8zu

XfinityBradM

user_6gpdhk

user_6gpdhk

New to the Community?