shaunandjane's profile

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1 Message

Fri, Apr 24, 2020 4:00 PM

xFi - Upgrade for This Experience Issue

I can not access the xFi or Xfinity My Account app. Once I sign in, it redirects me to a page and says "Upgrade for This Experience, To access xFi, you'll need to upgrade your service/equipment. Learn more about eligibility requirements."


It's worth noting, that we moved recently, and I can see our old address also listed. I followed some threads and deleted the apps on my phone and re-downloaded them. Nothing works! 


Please help!




Official Employee


131 Messages

1 y ago

Hi, I am sorry to hear that your xFi app is not working. I assume we need to move your Comcast UID and email over to your new account.  Please click on my name and send me a personal message with your full name and your account number of your new address.  We can go from there and get it figured out.  I hope you have a great weekend!

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