DanXfiNoWork's profile

New Poster

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4 Messages

Fri, Feb 21, 2020 4:00 PM

XFI not showing data use

XFI showing devices online but that nothing is using data and the network usage graph shows zero data is being used. Logged out of the app and back in again, same problem. Used the app to reset the gateway, same problem. Unplugged the router (which I got from Comcast two weeks ago to try to track down their claim of excessive data use) same problem. So basically I’ve been charged $14 per month for a new router so I can track data and it stopped working within two weeks. Three calls to Comcast “security assurance” who always tell you the same thing “we have to escalate it and call you back”. They NEVER call back.

Responses

New Poster

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4 Messages

1 y ago

Four days of it not working and then it just started working again.

New Poster

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1 Message

1 y ago

I am having the same issue with not being able to see the data. It is so frustrating especially when we are have gone over the data limit!
BruceW

Gold Problem Solver

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22.4K Messages

1 y ago


@RobertWy wrote: This is what my xFi page shows: ...

How do you convert xFi percentages into GB? How can customers use these to identify how much data the various devices are using?

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