Visitor
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24 Messages
Web-Based Xfinity Remote Not Working (Disappointed in Xfinity’s Overall Lack of InnovationI
I am disappointed in Xfinity’s overall lack of innovation. When Xfinity announced that its Xfinity Remote App was going away, it directed us to their web-based remote at remote.xfinity.com.
I’ll be honest: I felt some type of way about a company removing an app in the 21st century, and basically just telling us to use a website in place of that app.
Anyway, in the absence of the Xfinity Remote App, I have been using the web-based remote. However, this week, it stopped working. When you go to remote.xfinity.com and try to log in and start using the web-based remote, it tells you “an unexpected error occurred.” Quite simply, the web-based remote doesn’t work at all now. This leaves users with one choice: using the physical remote.
Also, I know that over the past years, users such as myself have asked Xfinity to provide us with an Alexa skill that would allow us to control our Xfinity cable boxes with an Alexa skill. I would love to say “Alexa, change channel to XXX” and then have Alexa change the channel on my Xfinity cable box.
Xfinity already has an existing Alexa skill so that those with an Xfinity doorbell can control their doorbell with an Alexa skill.
So it’s disappointing that they have not put any effort into providing cable users with an Alexa skill that would allow us to control our cable boxes using Alexa.
XfinityJohnG
Official Employee
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2.3K Messages
9 days ago
Thank you for reaching out to our team here. I can look into any issues with that site from here if you are still experiencing that problem. I would also be able to share the feedback on the Alexa skill. With our remoted being set up for the voice control feature you can always use that function.
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BruceW
Gold Problem Solver
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26.9K Messages
1 hour ago
It's unwise to say "next to the bell icon" unless you somehow know that the poster is using a desktop or laptop computer. These have a "bell" icon for notifications, but many posters are using phones or tablets, and many (most? all?) of these mobile devices do not have a "bell" icon -- they handle notifications in a different way.
When employees direct the enormous number of users of mobile devices to an icon that does not exist on their screens, it's an unfortunate and confusing waste of time for those users. It also runs up the company's support costs and further tarnishes its reputation.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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