MS

Visitor

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2 Messages

Sun, Nov 28, 2021 4:24 PM

Logged in but unable to access my account.

I recently moved out of my family’s house to a new address and purchased a new service having made a new username and password regarding that service. I kept the old one since my brothers are still using it. I am having trouble setting up my internet since every time I try to log in on the xfinity app it says “You are logged in but we are unable to access your account details.” I have tried logging in and out for over a week now and nothing has changed. I need to get this issue sorted ASAP so I can set up my internet at this new address as I work remotely.

Thanks.

Official Employee

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567 Messages

2 m ago

@Maher.S [Edited username to remove PII]

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

(edited)

Visitor

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2 Messages

2 m ago

I just searched for xfinity support in the message icon on the top right corner and nothing popped up.

(edited)

Official Employee

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567 Messages

We are a social media team. We handle and resolve all issues over the digital platform. I would be happy to assist you through this thread. Great news, we do offer amazing phone specialists by calling 1-800-XFINITY. 

 

Please do not post any personal information on the Forum. As for the messaging us, you can try it without the space like this 'Xfinitysupport.' Did that work for you? 

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