Logged in but unable to access my account.
I recently moved out of my family’s house to a new address and purchased a new service having made a new username and password regarding that service. I kept the old one since my brothers are still using it. I am having trouble setting up my internet since every time I try to log in on the xfinity app it says “You are logged in but we are unable to access your account details.” I have tried logging in and out for over a week now and nothing has changed. I need to get this issue sorted ASAP so I can set up my internet at this new address as I work remotely.