Tue, Sep 7, 2021 8:40 PM
Hi, I would like to have an XG1V4 box shipped to me. I currently have the HD DVR box.
1 m ago
Has anyone gotten a response when following the steps to get a 4K DVR (XG1V4) set top box? I sent a private message to Comcast support a few days ago and haven’t gotten a response back yet.
Thank you for creating a post! As a heads up, unsolicited direct messages are a community guideline violation. Please, refrain from doing so in the future, thank you. Do you currently have a 4K TV or are you planning on getting one in the near future?
@XfinityTony Thanks for your response. I currently have a 4K TV installed and the XG1 HD DVR box connected now via 4K capable HDMI cables.
Great. Let's pull up the account and send one out. Send a direct message with your name and address.
Make sure you are signed in.
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!