Visitor
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1 Message
X1 Box shuts off randomly each day
Hello, our X1 Box keeps shutting off 2+ times per day while trying to watch our shows. We have rebooted several time, cleaned and reset the router/modem. Please advise!
Thank you,
Carly
Visitor
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1 Message
Hello, our X1 Box keeps shutting off 2+ times per day while trying to watch our shows. We have rebooted several time, cleaned and reset the router/modem. Please advise!
Thank you,
Carly
XfinityNico
Official Employee
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553 Messages
4 years ago
Hello @user_829f57, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with this equipment concern. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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