X1 box randomly records events on cloud instead of DVR.....
Which is disappointing, in that the sound is downgraded to 2.0 from 5.1, the FF and REW functions are not as smooth, and often times the picture isn't as sharp.
What trouble shooting steps can I do? The most frustrating issue is that it is random, sometimes it's DVR, other times cloud.
I have triple checked every conceivable connection to make sure they are secure and tight to the box, to the wall, and at any distribution points in the basement
I have a relatively empty DVR (only 30% full)
Swap out a new RF cable from the wall to the box? swap out a new DVR box?
Thank you for your time and attention