dg6588's profile

Regular Visitor


1 Message

Wed, Dec 30, 2020 8:00 AM

Wireless Boxes with own modem

Hello - I am wondering, do I need to have the Xfinity gateway to use wireless boxes in my home? I would like to use my own modem/router, but am unclear if that is possible to use wireless boxes. The sales rep told me that this is now possible, but I read online in an FAQ that it is not. Please advise.


Thank you



Official Employee


6.7K Messages

5 m ago

Hello dg6588. Thank you for visiting and posting on our Forum. This actually depends on the configuration of services for your location. Most customers do require the Xfinity Wireless Gateway to be able to use our Wireless boxes. I can help review your account and go over the options with you. Please send me a private message and include your full name and service address so I can assist you. 

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