gingram66's profile

Visitor

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1 Message

Tue, Sep 28, 2021 4:44 AM

Voice Command for Disney +

We have two boxes: a main 4K DVR, and a secondary 4K box.  Over the last few days, I’ve noticed that we can no longer access Disney + using the voice command option on either box.  This was not the case just last week, when we could simply say, “Disney +” into the remote, and the app would automatically pull up.  Now, it simply shows Disney XR and Disney programming.  What’s odd is that we can call up every other streaming app using the voice command, including Netflix, Prime Video, Hulu, HBO Max, and others, just not Disney +.  

Has there been a recent software update that disabled Disney + in the voice options?  

XfinityJay

Official Employee

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212 Messages

1 m ago

Hi, @gingram66.Thanks for reaching out to our Forums regarding your Voice Remote issues with Disney+. There hasn't been an update that prevents this and we'd like to look further into this with you. Have you already attempted to perform a System Refresh? 

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