Rob_555's profile

Frequent Visitor

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6 Messages

Thu, Feb 11, 2021 5:00 PM

Two channels very distorterd on Living room TV but OK on Media Room TV

Two channels (Channel 755, DIY and Channel 815, WGN-TV) are very distorted and pixelized on our living room tv.  However those same channels are very clear on our media room tv.  All other channels in our package work fine on both sets.

Can you suggest a solution.  The Xfinity box has been reset many times.

 

Thanks, Bob W.

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 m ago

If it’s just on one and not the other, it’ll be either cable wiring to the box or the box itself.

Frequent Visitor

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6 Messages

2 m ago

Thanks so much for the suggestion.  I changed the HDMI cable between the cable box and the TV and that did fix the proble.  I had not  encounterd  a partial outage due to aq

Frequent Visitor

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6 Messages

2 m ago

Thanks so much for your suggestion.  I replaced the HDMI cable from the cable box to the TV and the channels  look fine.  I have never encountered a partial outage due to a faulty cable so I learned a new lesson.

Bob W.

Official Employee

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71 Messages

2 m ago

Hey, @Rob_555, I am happy to hear swapping out the HDMI cable did the trick and you are now back to enjoy all your favorite channels on both of your cable boxes! If you run into any further issues or have any questions please feel free to reach out at anytime! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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