Sadie143's profile

New Poster

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1 Message

Thu, Mar 21, 2019 1:00 PM

TV turns on randomly on its’ own

Bought a Samsung TV in October and since then the TV turns on randomly, usually in the middle of the night when everyone is sleeping.  Samsung tells me it is a cable box issue.  xFinity tells me it is a television issue.  Has anyone else had this experience and if so how did you resolve it?

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Responses

New Poster

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1 Message

1 y ago

My Vizio started turning on over the weekend so I’m going to try a few of these suggestions to see if it works. 

peg4

Contributor

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23 Messages

1 y ago

Using our Xfinity X1 remote XR11, we are now only turning off our Samsung TV and Xfinity system by using the "TOP RIGHT POWER BUTTON" on the Xfinity remote; My husband is left handed, so he was using the top left button "TV" button, when turning off our Samsung TV/Xfinity system . Cross your fingers, as for the last 3 weeks of only using the power button, the TV has NOT turned back on.  This could be the solution for us!!! I'll keep you updated.

**I was just informed in a post on this forum that a newer Xfinity remote, the xr15, that only has 1 power button, would solve my issue. I recommend trying the xr15 remote, if your TV is randomly turning back on.

[ FYI, If you read my prior posts you'll see we tried many other solutions, including removing the batteries from the Xfinity remote... that seemed to work sometimes, but the TV started turning back on, even with the remote batteries removed.]
Rustyben

Expert

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24K Messages

1 y ago

the xr15 seems to fix that issue as it has only one power button.

Redbook

Frequent Visitor

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19 Messages

1 y ago

I never realized that the right button turns both the tv and box off. Thanks!

I'm wondering what effect turning off the box has on anything, for example updates?

Rustyben

Expert

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24K Messages

1 y ago


@Redbook wrote:

I never realized that the right button turns both the tv and box off. Thanks!

I'm wondering what effect turning off the box has on anything, for example updates?


the set top boxes (x1) don't turn off with a button on the remote. the physical button on the set top box puts it in 'power saver' mode. if left off 24/7/365 (never using it) it saves around $1.00 - very energy efficient.

Redbook

Frequent Visitor

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19 Messages

1 y ago

A little confused. Here's a page that describes the various remote functions:

https://www.xfinity.com/tips/xfinity-x1-remote-tips-and-tricks#XR11

It shows that the top right power button turns the TV and X1 TV box on or off.

In settings, I have the power saving mode set to on which turns the box off automatically after a certain time that it's not in use.

Frequent Visitor

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5 Messages

1 y ago

I'm having a similar issue with a home theater A/V receiver. It's a Sony STR-DA5700ES. I've had it connected to the same X1 box for about 3 years. Starting about two weeks ago, after I shut off the TV and HT receiver, about 5 to 10 minutes later the receiver turns back on. Then I shut it off again with the receiver's remote and it will turn on at seemingly random times. The only thing that has helped is turning off CEC, a.k.a. HDMI control, on all devices and using each component's remote to turn off the respective device.

However, this is NOT a "fix" it's a workaround, since turning off CEC disables the audio return channel and also requires hitting a minimum of three power buttons instead of one!

Comcast please fix this!
peg4

Contributor

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23 Messages

1 y ago

** 1/22/20** update 4/4/20
Our Solution... TV turning on by itself. After trying m as my different remedies... we discovered that when turning off our Xfinity/TV system using our current Xfinity XR11 remote we only use the "TOP RIGHT POWER BUTTON" on the Xfinity XR11 remote. My husband is left handed, so he was using the top left button "TV" button, when turning off our Samsung TV/Xfinity system. Over the last month of only using the top right power button, the TV has NOT turned back on.

**We found out that Comcast has a remote XR15 that should solve the problem, as it only has 1 power button on the top right. I will keep you updated once we receive the XR15 remotes and use them.

** Update, 4/4/20 We hated the XR15 remote, as the signal was weak, and overall quality of remote was poor compared to the XR11. Good new... Our TV has not turned in again by itself, as we only use the XR11, top right power button.

New Poster

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2 Messages

1 y ago

Yes, my husband wants to kick it out of the room. It happened 1-3 a month for 8 months now!

Regular Visitor

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1 Message

1 y ago

We have had it happen twice. Very strange. I don’t know why tho.

Contributor

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39 Messages

1 y ago

Thuis just happened to us last night (this am).  at 1:30, all was quiet.  At 4:15, the TV was on.  TV is a 2 year old Vizio 60" smart TV.  Service is X1.  Box is about 3 years old.

Rustyben

Expert

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24K Messages

1 y ago


@EaglesRidge wrote:

Thuis just happened to us last night (this am).  at 1:30, all was quiet.  At 4:15, the TV was on.  TV is a 2 year old Vizio 60" smart TV.  Service is X1.  Box is about 3 years old.


go to your TV settings and turn off CEC. you might want to first turn off the powersaver function on the X1 set top box to see if that cures the problem.

Regular Visitor

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1 Message

1 y ago

This is definitely a Comcast X1 box problem. I have 2 almost identical home theaters in my home, one with a 4K X1 box and one with a regular Comcast box. Both cable boxes are connected, via HDMI cables, to Denon receivers. I use Logitech remotes to control both systems.  The Denon receiver with the X1 box connected to it turns on at least once a week at between 2 and 3 am. This has never happened to the other system. The Denon receivers must stay in standby mode in order to save the Surround sound settings.

Comcast please force your vendor to come up with a fix for this problem and get it out to us soon or quickly find a new vendor for your 4K boxes. I'm getting tired of getting up in the middle of the night to turn the system off. 

New Poster

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1 Message

1 y ago

I was just reading through these message boards to see if there is a solution.  I honestly think it is the X1 cable box causing the problem.  We should not have to disconnect HDMI-CEC or CEC-ARC.  

 

I noticed my TV was turning on by itself about 1 month ago and now that I am working from home I am noticing it does this about 1-2x per week now.  It even turned on by itself while I was on a Zoom conference call.  It also turns out at night about 1-2x per week.  Can someone at xfinity explain why the cable box is turning on?  It is at that point when it turns on that everything connected to it turns on... the TV and sound system.  I recently just turn off the TV by putting it to a different input source other than the xfinity cable box when I turn it off.  But again this is something that we should not have to do each time.  HELP!

lesmikesell

Valued Contributor

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527 Messages

1 y ago

Mine stopped doing it when I removed the Alexa app from the TV, but maybe it is somehow being triggered by the activity when the X1 box does its nightly update.

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