3 Messages
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello,
I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated warehouse substitutions, I was mistakenly shipped wireless Xi6-A companion boxes both times. I'm looking for a corporate agent who can manually secure and lock in an XG1v4 order for me without the automated system swapping it out. I understand and accept that a second physical DVR will incur an additional monthly digital outlet fee.
Thank you for any assistance on this request!
BIslander
Problem Solver
•
625 Messages
8 hours ago
In my experience, I've gotten the wrong X1 box about a third of the time. Ordering an XG1v4 through this site has worked better than phone or Xfinity assistant. If you already have a DVR, you don't need another one. We have two XG1v4s and two of the little companion boxes. We can record and playback all content on all four boxes.
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