U

Visitor

 • 

1 Message

Thu, Sep 29, 2022 12:40 AM

Remote

Remote won’t change channels or bring Xfinity menu up

Again

Expert

 • 

28.2K Messages

2 months ago

@user_4a3327 

Remote won’t change channels or bring Xfinity menu up

Have you tried putting in new batteries?

Official Employee

 • 

276 Messages

2 months ago

Hello @user_4a3327  I'm sorry to hear of your remote control concerns. As @Again suggested, you can replace the batteries, you can also remove the current batteries and put them back in. Is the light coming on when you press any button? Can you provide your remote model number? ( this can be found on the back of the remote or inside of the battery compartment) 

forum icon

New to the Community?

Start Here