peaches2165's profile

Contributor

 • 

38 Messages

Sun, Dec 13, 2020 1:00 PM

r15 voice remote setup

Hi, 

I cannot get myr15 voice remote to setup.  I was able to clear it with the AD the 981.  Then tried to do the setup with the xfinity and i buttons but I just keep getting the quick menu and that is stuck on the dvr setting.   Please send specific instructions.  I have a VIZIO tv and XI service.

Thank you.

Nancy

Responses

Official Employee

 • 

2.7K Messages

6 m ago

Hello, peaches2165. Thanks for reaching out to us here on the forums for support. You can use the following guide to walk you through the steps of pairing your remote with your specific TV: https://comca.st/3h06Na5

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here