Visitor
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3 Messages
Picture and audio freezing
I have the XI6 box using a wired Ethernet connection. I've been having issues where the picture will freeze for 10+ seconds but audio sometimes keeps going or both will freeze. Sometimes the audio freezes and video continues. This has been happening for a week or so and the picture quality is also not looking as good.
user_b27a4d
Visitor
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2 Messages
3 m ago
xfinity has become a piece of junk!!!
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user_b27a4d
Visitor
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2 Messages
3 m ago
xfinity has become a piece of junk!!!
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XfinityBillie
Official Employee
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802 Messages
2 m ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand wanting to be able to enjoy your services. There is nothing more frustrating than a frozen picture and audio issues. I'd love to look into this further for you. Please send us a direct message to "Xfinity Support" with your full name and address to get started.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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