J

Visitor

 • 

3 Messages

Tue, Nov 9, 2021 1:31 PM

Closed

Picture and audio freezing

I have the XI6 box using a wired Ethernet connection. I've been having issues where the picture will freeze for 10+ seconds but audio sometimes keeps going or both will freeze. Sometimes the audio freezes and video continues. This has been happening for a week or so and the picture quality is also not looking as good. 

Visitor

 • 

2 Messages

9 m ago

xfinity has become a piece of junk!!!

Visitor

 • 

2 Messages

9 m ago

xfinity has become a piece of junk!!!

Official Employee

 • 

1.1K Messages

9 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand wanting to be able to enjoy your services. There is nothing more frustrating than a frozen picture and audio issues. I'd love to look into this further for you. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

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