Visitor
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4 Messages
Peacock Premium
I keep getting emails that I have to activate my free Peacock Premium subscription which I already had before I upgraded my Xfinity bundle with a new bundle (about 2-months ago) that also includes Peacock Premium. When I go through the steps, my Xfinity account says under Status, "Activation required." But when I'm hyperlinked to my Peacock account and signed in, I get this message:
"We were unable to link Peacock to your Xfinity account. You may already have a Peacock subscription and first need to cancel, then allow your account to lapse before trying again. Learn More. If you have questions or need assistance regarding the subscription you have with Xfinity, please contact Xfinity customer care."
What gives?
XfinityKam
Official Employee
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192 Messages
2 hours ago
@OnSugarMountain Hey! Thanks for reaching out to us here on Forums. The bundle seems like it caused it to want to reactivate, are you able to log into peacock and watch it? Or does it give you an error.
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