Pause and rewind

Hello @user_cf10b1, thank you for being a part of the Comcast family and for taking the time to reach out to us. I am sorry to hear that you are having concerns with your X1 Cable box with the pause and rewind feature. Have you attempted any troubleshooting steps for a resolution? Just a friendly reminder, if you are ever experiencing issues with your equipment/services, you can troubleshoot your devices by downloading the XFINITY My Account app. You can also manage your account and appointments with the XFINITY My Account app or web link https://comca.st/3FYy8oW. I really love this app, I use it all the time when I have concerns with my services. The other day my services were acting up, once I ran a few troubleshooting steps I got my Cable working properly before it was a bit sluggish. I highly recommend using this app whenever needed. I love that Comcast does an amazing job of making it easy for you to manage your account and services online. 

Installing an app on your phone does not sound like a valid fix for your problem but rather more self-service.

I'm having the same issue on my 2nd TV small X1 Box.  Can't Skip or rewind as I used to be able to do a few weeks ago.  It's like an update disabled it.  My main TV connected into my X1 DVR unit still works fine.   The error message says Function no supported on this settop box.  I spoke with Chat support and we restarted the X1 box and re-paired the XR11 Remote control.  Still doesn't work.  Some recent update seems to have removed this function.  I will try replacing the X1 box as soon as I am able.