danpoz19's profile

Contributor

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14 Messages

Tue, Aug 3, 2021 5:19 PM

No signal: check source and cable connection error

Constant problem multiple times per day.   Tv says no source from cable box.  Other devices work so it’s just xfinity box.   Unplug and plug in hdmi works occasionally.   Reboot box constantly, sometimes works sometimes doesn’t.  Xfinity sends refresh signal still same. Turn off come back later sometimes it’s working again.  All connections tight.  Pain in the rear.  Paying for tv that I can’t watch.

Responses

Official Employee

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347 Messages

1 m ago

Hey there, @danpoz19, thanks for reaching out through Xfinity Forums regarding your service issues! We definitely want to ensure that you are able to get back to watching all of your favorite programs on your TV box! We would be happy to help with troubleshooting. Have you tried completely replacing the HDMI cable? 

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