ron777sher's profile

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9 Messages

Fri, Jul 17, 2020 1:00 PM

NBC HD channel on Xfinity

My NBC HD channel here in Atlanta is not working correctly. I get intermittent sound and the picture continues to pixalate. This is also happening on Channel 743. It is only happening on these 2 channels which are NBC.

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Rustyben

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24K Messages

10 m ago


@ron777sher wrote:

My NBC HD channel here in Atlanta is not working correctly. I get intermittent sound and the picture continues to pixalate. This is also happening on Channel 743. It is only happening on these 2 channels which are NBC.


do you have more than one outlet/TV connected? if so are they all getting that same problem?  What you describe is called pixellation due to low signal and/or high noise level on the coax line on some channels. A tech visit will verify the signal is 'good' outside your home.  do you know your wiring set up (splitters amps etc?)

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9 Messages

10 m ago

Yes it was happening on 3 different TV's but now it seems to be working. 

the 3 tv's are coming off of a splitter.

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9 Messages

10 m ago

I forgot to mention that I called support and they ran some tests and told me they couldn't send a tech but they were working on the problem. It cleared up so maybe they found something. If it reoccures I will check or replace the splitter.

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