Contributor
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111 Messages
Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX.
The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+
is anyone else experiencing this issue on Max?
Contributor
•
111 Messages
I’ve been experiencing over the last week very frequent buffering on MAX.
The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+
is anyone else experiencing this issue on Max?
user_go826k
Visitor
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2 Messages
3 months ago
I have this same issue that everyone else has, and yes, I've completely swapped out all of my equipment two different times in the last 6 months, and I continue to have this issue. We have a second house in the mountains of Colorado, where we are on Centurylink for internet only, as we only stream there, and we have zero issues with Max on that service. This is solely an Xfinity issue, and while the BOT will give us a standard reply, it's not actually resolving the issues.
I've been told to clear my cache, did that, I've been told to reboot, did that, I've been told that maybe the app that was installed on the box didn't install correctly, so we switched out the box, and all of this has resulted in nothing but buffering. I've got the "superfast internet" that's one step below gig but still the same issues. The only thing that I can think of is that this isn't a cable issue, as I noticed that the HBOmax logo says "internet," and thus this has to be an internet speed issue.
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user_za0tja
Visitor
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2 Messages
3 months ago
These comments are relevant if you are streaming online. As do many others, I have the buffering issue when streaming on my TV. HBO Max is part of my Xfinity cable service, so uninstalling and reinstalling the app is not relevant. Xfinity needs to fix the problem, but apparently the prospect of their doing so is highly unlikely.
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user_qzirs0
Visitor
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1 Message
2 months ago
Same issue here. Experiencing buffering and disjointed playback when streaming HBO Max on X1 cable box. No issue streaming HBO Max on other methods or streaming other apps on X1.
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user_ycbtk2
Visitor
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2 Messages
1 month ago
Hello
I am having the same issue. None of my others apps have this problem. Was anyone available to fix this issue.
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user_ycbtk2
Visitor
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2 Messages
1 month ago
Has anyone resolved? Having the same issue. All other apps work.
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user_gzuexl
Visitor
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4 Messages
1 month ago
Xfinity is NOT going to do nothing about this! As some above have said it’s been going on for years, and hasn’t been a problem with other carriers service.
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user_zzn6xq
Visitor
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1 Message
25 days ago
i just replaced my xfinity box. hbo max works fine on every other tv using roku, or the app, etc, but when using the xfinity box, max just shows a big circle.
it's an xfinity problem, but they won't fix it because this page is run by AI bots.
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user_x8ob3v
Visitor
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1 Message
3 days ago
I am having the same issues with the HBO Max app via the X1 platform.. have restarted. My internet download speeds are incredibly fast and yet the app buffers every few minutes. This is the ONLY app I experience this issue. HUULU, disney, Netflix, peacock and prime are buffer free. Clearly there is an issue with the HBO Max app and the X1 platform. What plans does Comcast have to address this issue?
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