Regular Visitor
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3 Messages
Jumpy/glitchy channels
Ongoing issue with glitchy channels on pretty much any station that isn’t a premium network which we pay for. Have restarted and re-set modem more than once and it doesn’t fix it
Regular Visitor
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3 Messages
Responses
Rustyben
Expert
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24K Messages
6 m ago
what you are describing sounds like picture pixelation (breaking up). that usually needs a tech to determine if signal is OK outside of your home.
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ComcastGina
Official Employee
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200 Messages
6 m ago
I appreciate you having tried to reset the modem already! We'd like to look into this further; please click on my handle (ComcastGina) and send a private message with your name, and service address so we can take a look at the signal data and equipment, to start.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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