U

Visitor

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2 Messages

Wed, Jun 29, 2022 6:19 PM

Information asked from me

In the forum, you said you would send me some old remotes that had the ability to pair with the sound equipment I have  at home because the new ones do not pair with any of the codes you supply.  My name is Yolanda [Edited: "Personal Information"] and my address is [Edited: "Personal Information"].

Official Employee

 • 

99 Messages

3 m ago

@user_556665 We can help with getting you a new remote. Would you please send a direct message with your name and complete service address? 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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