Visitor
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1 Message
Help with TV audio signal
Every evening I get almost continual interruptions of the audio signal on my TV. The "error message" is #225, Video signal interruption.
Visitor
•
1 Message
Every evening I get almost continual interruptions of the audio signal on my TV. The "error message" is #225, Video signal interruption.
XfinityMelinda
Official Employee
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155 Messages
7 hours ago
Greetings @user_0gspc6! Thank you for reaching out to us on our Xfinity Community Forum!😀 We apologize you are getting continual interruptions with your audio signal. We want to help get this resolved for you.
In order for us to better help you, can you let us know:
- What type of cable box you have?
- Is this issue affecting all TV boxes in your home or just one?
- Have you tried restarting your TV box or checking all cable connections are secure?
- Have you tried our Xfinity Assistant, https://www.xfinity.com/support/articles/get-help-from-xfinity-assistant, which can help you in step-by-step troubleshooting issues.
Also, please review our helpful article regarding Troubleshooting Audio Issues.
Let us know if this helps!
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