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user_dknqu4
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Saturday, February 7th, 2026 3:49 AM

For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for your apps that will automatically update them for you. It never actually said it finished resetting, and I waited long enough to where the screen went on standby, and when I checked it let me hit refresh once again. I did that, and about a minute or so later I hit the "restart tv" option. Once the TV finished with its restart, I opened the peacock app once again and have been watching "On patrol live" just fine with no closed captions so far!! So I'm assuming if we get an issue with them popping up again and it doesn't let us turn them off again, that I will just to the same thing of refreshing and restarting the TV. Hope this helps!!

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user_3c0229

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2 months ago

Comcast rep, please quit asking everyone the same thing and then not providing an answer on the sting. Apparently there is an issue with cc, peacock, and the xumo box.  Is there a fix in general or does each user have to  create a ticket? Anyone other than the original person get this resolved with thier update fix?

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XfinityAbel

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312 Messages

Thanks for taking the time to post on our Xfinity Communities Forums page, @user_3c0229. I'd like to do everything I can to help with the closed caption issues you are having with Peacock on your Xumo box. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
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2 months ago

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Lkantor

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2 months ago

Here’s the temporary fix everyone since Xfinity can’t figure out why their own boxes aren’t working. This closed captions issue has been going on since New Years!! 
1. When the pesky captions start, even though they are set to off.. turn them ON and wait a few seconds..

2. When the caption text changes slightly, then turn the captions OFF 

3. You’re welcome lol! This, however only lasts one episode and have to do this every time but at least I can watch The Office in peace!! 

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XfinityJon

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Good afternoon Lkantor. If you are experiencing issues with closed captioning I would be happy to assist you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_txan1l

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1 Message

1 month ago

Finally got.my Peacock to activate after paying for it for the last 6 weeks and now having the same CC issue.please fix and credit my account for CC makes it impossible to watch Peacock.

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XfinityDemitrius

Official Employee

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2.7K Messages

Hey @user_txan1l. Thank you for visiting our official Xfinity Forums Community support page. If you are experiencing issues with the Peacock streaming service and application, such as closed captioning, you would need to reach out to the dedicated Peacock support team at https://www.peacocktv.com/help/. They will be able to assist in the features availability and assist in troubleshooting steps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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Diva_D

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2 Messages

10 days ago

Just had a technician come out (after calling customer service and telling them the problem) and he replaced my Xumo box and the closed caption issue stopped. He shared there isn't anything they can do to troubleshoot the issue other than replace it and see if that works.

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Diva_D

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2 Messages

Well, it was a short temporary fix. Just turned on Peacock and the captions were back. Had to turn on captions, wait for them to load, then turn off. Surprisingly, they came back on during the show after I cleared them. That's never happened before. Usually, they'll stay off until the next episode. Seems the technician was right in that the Xumo box is trash and that's why Xfinity gives them for free. If my smart TV had more memory for apps, I'd unplug the Xumo box and just load the apps onto my TV. Great concept, Xfinity, but poor execution!

(edited)

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6 days ago

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XfinityDena

Official Employee

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4.3K Messages

@Diva_D I am sorry to hear you have this happening. Have you tried to swap out the box? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_1ftgtz

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2 hours ago

I have been having this problem for a long time now. I was hoping xumo would have it fixed by now. Nothing helps to rid the shows of this issue. For the amount of money I pay every month I should have a better experience.  

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