1 Message

Sat, Jul 17, 2021 4:58 PM

Error code 57006

I’m traveling and tried to download recordings last night and today and keep getting “cannot create download::57006”. I’ve closed the app and restarted.  I powered my device off and back on.  Other platforms I can download, just not xfinity.  How do I fix?


Official Employee


301 Messages

2 m ago

Good morning @user_af1b7a and thank you for reaching out to our Digital Care Team, I hope you are having a wonderful week so far! I'm sorry to hear about your issues with downloading your recordings. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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